I would have to agree with Sue, Mary, and Lisa in the steps they took to "examine the state of art in managing IT operations with a service perspective." Upon doing their survey of 364 individuals they found out that:
- 45% were using IT Service Management
- 15% were in planning Stages Only
- 37% were Not Using IT Service Management
- Finally 3% Did Not Know
Next, of the people who were using the IT Service Management; Lisa, Sue, and Mary were able to show how familiar they were with each of the Concepts and Frameworks:
- 66% were Familiar with ITIL
- 36% were Familiar with COBIT
- 77% were Familiar with IT Governance
- 78% were Familiar with ITSM
- 66% were Familiar with BSM
- Finally 87% were Familiar with SLM
Finally the people who were not using the IT Service Management:
- 34% were Familiar with ITIL
- 17% were Familiar with COBIT
- 47% were Familiar with IT Governance
- 50% were Familiar with ITSM
- 42% were Familiar with BSM
- Finally 56% were Familiar with SLM
Like I said earlier, I agree with Sue, Mary, and Lisa; Because, I have always done survey's to answer any one of my in depth question. Plus the results were fairly reliable, personally I would have tried to review a few more people but 365 is a good round number.
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